STENDO LABORATOIRE compliant with the RGPD (General Data Protection Regulation)

STENDO LABORATOIRE undertakes to comply with the new General Regulations for the Protection of Personal Data and thus guarantee the protection of the personal data of its customers. To ensure the security and confidentiality of your data and ensure compliance with the General Regulations for the Protection of Personal Data, STENDO LABORATOIRE undertakes to implement the measures proposed in the legislation. Collecting data and personal information is at the heart of our business and allows us to carry out all of our projects with our clients.

The confidentiality and personal data protection policy sets out the personal data that STENDO LABORATOIRE collects and their purpose, the way in which this collection is carried out and your rights as a client of STENDO LABORATOIRE.

What personal data is collected by STENDO LABORATOIRE ?

STENDO LABORATOIRE undertakes to collect exclusively personal data necessary for the company's missions. We collect personal data such as email, surname, first name, postal address, telephone number, company name. These are communicated when using one of our services, subscribing to our newsletter or through the contact form. 

In the event that optional personal data is collected, STENDO LABORATOIRE will notify you of the need for some of them and of the optional ones. If you have any doubts about the mandatory nature of any data, we invite you to contact the owner. 

The purpose of the personal data collected is to meet your needs optimally as well as to contact you during our commercial operations or to share our news with you, but also to ensure our customer care. 

In exceptional cases, STENDO LABORATOIRE may collect personal information from minors. In this case, the consent of the legal guardians is strictly necessary.

What services or companies are your personal data communicated to? 

The data collected by STENDO LABORATOIRE is transmitted only to services or providers internal to the company.

What is the retention period for your data collected by STENDO LABORATOIRE? 

The length of time you keep your data depends on the purpose of collecting it and the task at hand. STENDO LABORATOIRE undertakes to delete the data collected as soon as the objective is achieved, plus the retention period imposed by the applicable rules on legal prescription.

Where are the data collected? 

The data collected is processed within STENDO LABORATOIRE. Depending on the customer's location, a transfer of data from France to another foreign country may take place. To find out more about transnational data transfers you can contact the owner.

Protection of your personal data. 

STENDO LABORATOIRE undertakes to take all measures to ensure the protection and confidentiality of your personal data. We take care to prevent the deterioration, deletion or access by unauthorized third parties of your personal data. 

In the event of a protection incident affecting your personal data, STENDO LABORATOIRE undertakes to comply with the obligation to notify personal data breaches to the CNIL (National Commission for Informatics and Liberties). The customer may object to any processing of personal data in the event of a violation of personal data protection rights by STENDO LABORATOIRE. This opposition must be justified by a reason demonstrating this violation.

Legal basis for data processing. 

STENDO LABORATOIRE may process Personal Data if and only if one of these conditions is met:

The client has given clear, systematic and explicit consent for a known purpose.
Data collection is necessary for the execution of a contract
Data processing is necessary to comply with a legal obligation to which the owner is subject.
The processing is related to a task carried out in the public interest or in the interest of public authority
The processing is necessary for the legitimate interests pursued by the owner or by a third party.
Owner and Data Controller. 

STENDO LABORATORY,
17, Rue du PORT
27400 LOUVIERS
FRANCE 

DPO (Date Protection Officer): Madame Ludivine Jourdan
Owner contact email: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

Your rights over your personal data. 

As a resident of the European Union, you have the rights below put into effect by the GDPR:

The right of access: You can access your personal data as soon as you wish by asking STENDO LABORATOIRE in advance.
The right of portability: You can recover your personal data.
The right to be forgotten: You can have the content of certain personal data erased that may harm you.
The right to rectification: You can have erroneous information corrected.
The right to object: You can object to receiving any commercial communications from STENDO LABORATOIRE or ask to stop the processing of your personal data.
The right to limitation: You can request the suspension of the processing of your personal data.  

If you wish to exercise any of your rights, contact STENDO LABORATOIRE at the address below: 

STENDO LABORATORY
17, Rue du PORT
27400 LOUVIERS
FRANCE 

All requests must be accompanied by proof of identity. STENDO LABORATOIRE undertakes to respond to your request as soon as possible. 

Legal mentions

Update: April 2020
Please read carefully the different ways of using this site before browsing its pages. By logging on to this site, you fully accept these terms and conditions. Also, under Article 6 of Law 2004-575 of 21 June 2004 for confidence in the digital economy, users of the site are specified www.stendo.fr the identity of the various stakeholders in the course of its implementation and follow-up:

Site owner:
Legal persons: STENDO^® LABORATOIRE
Address: 17 Rue du port, 27400 LOUVIERS, FRANCE

Editor: Renan LE BLE
E-mail: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

Creator of the site / Site hosting

Company: WSF SARL
Address: 1 Rue Emile Desvaux, 14500 VIRE NORMANDIE
Website: www.wsf.fr  
Phone: +33 2 31 67 74 75
Email: contact[@]wsf.f

Site hosting:

1. Terms of use
The use of the www.stendo.fr implies full acceptance of the following terms and conditions of use. These terms of use may be changed or completed at any time, so users of the www.stendo.fr site are encouraged to consult them on a regular basis.

The site www.stendo.fr is offered in different web languages (HTML, HTML5, Javascript, CSS, etc.) for better user comfort and more pleasant graphics, we recommend using modern browsers like Internet explorer, Safari, Firefox, Google Chrome, etc.

This site is normally accessible to users at any time. However, an interruption due to technical maintenance may be decided by its owner, the legal manager of STENDO^®, who will then endeavour to communicate to users the dates and times of the intervention beforehand.

The site www.stendo.fr is updated regularly by the company SHASAMA SARL. In the same way, legal mentions can be changed at any time: they are nevertheless necessary for the user who is invited to refer to them hereafter as often as possible in order to read them.

2. Intellectual Property
The title, design, form, content (marks, texts, colour organization, illustrations, photographs and images) of the www.stendo.net site, software compilation, source code, and in general, all information or documents contained in the sites as well as all the elements created for these sites are either the property of the Stendo Company^® (called Stendo^®) or its subsidiaries, or are subject to the right to use, reproduce and represent them for the benefit of these sites

The sites are a work protected in France by the Intellectual Property Code, and abroad by the international copyright conventions. The infringement of one of the copyrights of the work is a crime of infringement sanctioned by articles L.331-1 and following Intellectual Property Code, without prejudice to the penalties provided for violation of French law No. 78-17 of January of the 6, 1978 amended related to computers, files and freedoms. The entire content of these websites - including text, images, graphic presentations and/or audiovisual files - is - unless otherwise stated - is protected by law and cannot be sold, modified, disseminated, reused, repositioned, exploited, represented, reproduced or used, in any way, in any way for public or commercial use, regardless of the medium, without written and prior permission of Stendo^®.
In the case of prior and express authorisation given by Stendo^®, the authorized reproduction of the information contained in these sites must indicate the appropriate source and designation of ownership.

Stendo^® does not allow Internet users to electronically copy and print on paper documents and/or items contained in these sites regardless of the intended use? No license, or right other than the right to view the sites, is conferred on anyone with respect to intellectual property rights.

Unless otherwise stated, the social names, logos, trademark products and all the distinctive signs mentioned in this site are the property of the Stendo Company^® or its subsidiaries, in particular, without this list being exhaustive, the Signs Stendo® and Pulsewave^® are registered and/or registered trademarks in France and/or abroad.
Also, social names, trade names, signs, domain names, logos, slogans, products, trademarks and more generally any distinctive signs, mentioned in these sites, cannot be used without Stendo's written and prior permission®.
In addition, Pulsewave® console and combination devices are protected by patents and/or designs.

3. Site information
These websites are not intended to provide medical and/or paramedical advice. All information presented on the sites www.stendo.net, www.stendo.fr is purely indicative. Stendo^® does not guarantee that the information available through its sites is complete and up-to-date. This information, which does not claim to be exhaustive, cannot be given advice, of any kind, and cannot be dispensed with by the advice of a professional.
This information is subject to change at any time and without notice.
The information provided on these sites relating to slimming, health or lifestyle is presented as an indication and general. This information should not be considered exhaustive.
The information contained in these sites cannot be considered as a substitute for medical advice, diagnoses and more generally, any consultation and prescription issued by a doctor.

4. Limitation of liability
The legal officer of STENDO^® cannot be held responsible for the direct and indirect damage caused to the user's equipment, when accessing the www.stendo.fr site, and resulting either from the use of equipment that does not meet the specifications indicated in point 5, or from the appearance of a bug or incompatibility.

Stendo's legal guardian may also not be held liable for indirect damages (such as a loss of market or loss of a chance) as a result of the use of the site www.stendo.fr

Interactive spaces (possibility of asking questions in the contact area) are available to users. The legal officer of STENDO^® reserves the right to remove, without prior notice, any content deposited in this space that would contravin between applicable legislation in France, in particular the data protection provisions; If so, STENDO's legal officer also reserves the possibility of questioning the user's civil and/or criminal liability, especially in the case of messages of a racist, offensive, defamy, or pornographic nature, regardless of the medium used (text, pornography, etc.).

All downloaded content is done at the user's peril and under the user's sole responsibility. Accordingly, STENDO's legal officer cannot be held responsible for any damage to the user's computer or any loss of data following the download. In addition, the user of the site agrees to access the site using newer, non-virus-free hardware and with a state-of-the-art browser.

5. Personal data
Under Law 78-17 of January 6, 1978, amended by The 2004-801 Of August 6, 2004 on computers, files and freedoms, Internet users have the right to access, rectify, modify and delete data that affects them personally, check our privacy policy to find out what to do.

Generally speaking, you are not required to share your personal data with us when you visit our website www.stendo.fr

However, there are some exceptions to this principle. Indeed, for certain services offered by our site, you may be required to provide us with certain data such as: your name, your email address, your phone number, the name of your company, your city of residence, your country, your postcode and your function. This is the case when you fill out the form that is offered to you online, in the "contact" section. In any case, you can refuse to provide your personal data. In this case, you will not be able to use the site's services, including requesting information about our offers.

Finally, we can automatically collect certain information about you when you simply browse our website, including: information about the use of our site, such as the areas you visit and the services you access, your IP address, the type of your browser, your access times. Such information is used exclusively for internal statistical purposes, in order to improve the quality of the services offered to you. The databases are protected by the provisions of the law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 relating to the legal protection of databases

6. Right to access, correct and defer your data
Under the regulations for personal data, users have the following rights:
The right of access: they can exercise their right of access, to know the personal data about them, by writing to the following email address. In this case, prior to the implementation of this right, the Platform may request proof of the user's identity in order to verify its accuracy.
The right to correct: If the personal data held by the Platform is inaccurate, they may request an update of the information.
The right to delete data: Users can request the removal of their personal data, in accordance with applicable data protection laws.
The right to limit treatment: Users may ask the Platform to limit the processing of personal data in accordance with the assumptions provided by the RGPD.
The right to object to data processing: Users may object to their data being processed in accordance with the assumptions provided by the RGPD.
The right to portability: they can request that the Platform give them the personal data provided to them and pass it on to a new Platform.
You can exercise this right by contacting us at Stendo^® Laboratoire 17 rue du port Louviers 27100 France. Or by email, at Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

Any application must be accompanied by a photocopy of a signed valid identity document and the address to which the publisher will be able to contact the applicant. The response will be sent within one month of receiving the request. This one-month period may be extended by two months if the complexity of the and/or the number of applications requires it.

In addition, and since Law 2016-1321 of October 7, 2016, people who wish to do so have the opportunity to organize the fate of their data after their death. For more information on the subject, please visit the CNIL website: www.cnil.fr
Users can also file a complaint with the CNIL on the CNIL website.

We recommend that you contact us first before filing a complaint with the CNIL, as we are at your disposal to resolve your issue.

7. Data usage
The purpose of personal data collected from users is to make the Platform's services available, improve them and maintain a secure environment. The legal basis for treatment is the execution of the contract between the user and the Platform. Specifically, the uses are: - user access and use of the Platform; - managing the operation and optimizing the Platform; - implementing user support; - verification, identification and authentication of data transmitted by the user; - personalizing services by displaying ads based on the user's browsing history, depending on their preferences; - prevention and detection of fraud, malware (malicious software or malware) and security incident management; - managing any disputes with users; - sending commercial and advertising information, based on the user's preferences; - organisation of the terms of use of payment services.

8. Hyperlinks:
Authorization of links to sites: no one can set up a hyper link to these sites, without the express and prior permission of Stendo^®. In any case, the activation of the link will have to result in the opening of a new window in the browser of the user, independent of the original one.

Activating the links offered by the sites: Stendo^® formally disclaims any responsibility for the content of the sites to which it offers links, giving access to web pages other than those of its sites. These links are offered to users of these sites as a service. The decision to activate the links belongs exclusively to the users of the sites.

Under no circumstances can Stendo^® be held responsible:

Editions and content of documents on these other websites

The use of trademarks, logos and other distinctive signs as well as images on websites reproduced after hyperlink activation

Integrity of the information provided by these other websites.

Users and visitors should refrain from any wrongdoing, embezzlement and, in general, any act that could infringe on the privacy or consideration of individuals in relation to personal information.

9. Applicable law - Settlement of disputes

These websites and their conditions of use are subject exclusively to French law, which is the only applicable law. These Terms are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute.

Complaints or disputes will always be received with attentive kindness. In the event of a dispute, the Internet user may contact the company Stendo^® to obtain an amicable solution, by letter to the postal address: Stendo^® - 17, rue du port 27400 Louviers - France or by email to Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser. address.

Any dispute relating to these websites and the conditions of use will be brought exclusively before the competent courts in the jurisdiction of which the headquarters of Stendo^® is located.

I.TYPES AND MODELS :

 The units sold comply with the specifications given in our various manuals. However, if the device has undergone modifications linked to technical developments, the new characteristics will be communicated to the customer directly on the order form. The photos of the appliances on the sales support media (leaflet, video, website, etc.) have only a descriptive and informative value.

II. PRICE :

Our devices are offered at the current price list (see Official Price List) and may change according to exchange rates or international customs duties. They are subject to change without notice but cannot be subject to any variation between the date of signature of the order form and the delivery date of the device.

They are net, without discount, excluding VAT for metropolitan France. Shipping costs will be calculated and invoiced in addition.

III. VALIDITY OF ORDERS :

All orders must be considered subject to verification and acceptance by the Sales Department. In the event of refusal, the reasons must be formally communicated to the customer in the form of an e-mail and a letter. The customer has 8 days to formulate any objection to the terms specified on our acknowledgement of receipt. Beyond this period, no claim will be accepted.

IV. DELIVERY :

We proceed to our shipments for Metropolitan France. Even if the company Stendo will be required to mandate official carriers for logistics services for the delivery of the devices, the costs and risks related to the receipt must be considered the responsibility of the buyer.

In order for us to be able to assert our rights, both with the carriers and the Insurance Companies; any damage at the time of reception must be reported to us within 48 hours.

Whether the damage is apparent or not at the time of receipt, a registered letter with acknowledgement of receipt with a reasoned protest must also be sent to the carrier; within the legal time limit of 3 days from receipt, a copy of this letter must be sent to us, as well as a copy of the carrier's reply; within the same time limit, a report must be drawn up in the presence of an authorised person, if possible contradicting the carrier.

In the event of failure to comply with these provisions, any complaint concerning the equipment delivered will be rejected, the purchaser being thus presumed to have waived all legal recourse.

No material may be returned to us without our agreement.

V. INITIAL OPERATION :

The commissioning on the territory of Metropolitan France will be carried out by the personnel mandated by Stendo and the date of the commissioning will be defined in consultation with the customer. The responsibility for the installation of the equipment, in particular its connection to the necessary power supplies - electric current, earth connection, possible air source - remains in all cases the responsibility of the customer.

VI. PAYMENTS :

Our terms of payment will be indicated on the order forms:

The delivery time will be from the date of receipt of the deposit, if it has been requested. Any payment that will not be made by the contractual due date will give rise to the invoicing of late payment interest at the legal rate in force, increased by 5%. However, the terms of payment stipulated may be modified, in particular according to the risks linked to the solvency of the buyers.

VII. RETENTION OF TITLE CLAUSE :

It is expressly agreed between the parties that the transfer of ownership of the goods sold by STENDO SAS is subject to full payment of the price, in accordance with the provisions of the law of 12 May 1980.

VIII. WARRANTY :

It is the responsibility of the purchaser/user to ensure that all persons using the unit have received training in its use.

The purchase of this appliance implies the buyer/user's acceptance of these general warranty conditions.

In the event that the appliance is sold by an authorized Stendo distributor, the purchaser shall first refer to the general warranty conditions of his supplier, which can in no way increase the commitment made under this warranty. This warranty cannot be implemented and is only valid if the warranty section and/or the acceptance report duly completed have been signed, stamped, dated and returned directly or indirectly to Stendo within 15 days of the first commissioning, for any country whatsoever.

This device is guaranteed against any construction or material defect. The duration of the warranty is one (1) year from the first commissioning.

During this period, we undertake to exchange or repair free of charge, as soon as possible, any part recognized by us as defective, without however the complete exchange of the unit being required.

Exchanges and repairs under the guarantee, whether or not they cause the appliance to be immobilised, may under no circumstances have the effect of prolonging its duration. No compensation may be granted for loss of use.

The purchaser/user is obliged to give us the necessary time and means to carry out all repairs and replacement deliveries of spare parts, failing which we shall be released from our guarantee obligation.

The courts located within the jurisdiction of Stendo's registered office are the only competent courts in case of dispute, despite any clause assigning different jurisdiction appearing in any document to the contrary.

Furthermore, the warranty is excluded in case of :

• Damage in transit. It is the responsibility of the carrier before taking delivery, to check the condition of the goods and, if necessary, to make claims to the carrier in accordance with the forms and deadlines in force in the country of delivery;
• Non-observance of the installation and use rules, lack of maintenance and/or negligence in the maintenance of the unit, connection to an electrical line that is faulty or does not have a connection to the ground or a voltage other than that indicated on the unit, connection to an air source that does not comply with the characteristics indicated on the unit and specified in the user manual;
• Modification, mounting of accessories or disassembly of the unit;
• Any use and/or intervention not provided for in this Stendo user guide and carried out on the device by the purchaser/user and/or a third party not approved by Stendo;
• The use of consumables, spare parts, inappropriate components or parts not supplied by Stendo;
• The device and in particular its pneumatic inlet or outlet connections are blocked by foreign objects;
• Normal wear and tear of one or more parts of the device resulting from normal use;
• Drop, shock, lightning, fire, force majeure, water damage and natural disaster.
• If a unit is resold before the end of the warranty period, the warranty will be transferred to the new purchaser for the remaining period of the warranty period, provided that the unit has been returned to the original purchaser:

1. The original invoice is sent to him/her
2. That the original seller be informed of the assignment

IX. RESPONSABILITIES :

We decline all responsibility in the event of an accident that could be caused by abnormal use of our devices.

X. ATTRIBUTION OF COMPETENCE :

By express agreement, the Commercial Court of Evreux shall have exclusive jurisdiction in the event of a dispute. This clause is deemed to be specified in a very apparent manner.

XI. WASTES : 

In accordance with Directive 2002/96/EC of 27 January 2003 on waste electrical and electronic equipment and with current French regulations, it is agreed that the organisation of waste collection remains the responsibility of the customer, in accordance with the terms and conditions set out below. The customer undertakes to set up an appropriate collection system and to contact the approved organisation to which STENDO SAS belongs. The client undertakes to produce a certificate from the approved body certifying the fulfilment of its obligations. Failing this, the client agrees to assume responsibility and the consequences of non-compliance with its obligation to collect this waste electrical and electronic equipment.

The costs of treatment and recovery of this waste will be borne by STENDO SAS.

Eco-organization: Recylum

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Société STENDO Laboratoire
14, rue du port
27400 Louviers – France